Contact

Welcome! We appreciate your comments and will get back to you as soon as possible. Every message we receive is important to us and we want to treat each with the respect it deserves.

In order to answer your questions faster, please review our list of online support and informational tools:

Troubleshooting Guide - If you are having an issue with your Lowrance product, please use our quick and easy troubleshooting guide to find answers to common problems. If the troubleshooting guide does not fix your problem, you will be provided information on how to submit an RA request (Repair Authorization).

Self-Service Support - Find the answers you're looking for now! Search or browse for answers on unit specifications, FAQs, sonar, GPS, mapping, software and more. During our peak season, hold times on our phone systems can reach upward of 30 minutes. Our Self-Service Support site has no wait time and is very easy to use!

Manuals - Download manuals for free.

Product Software Updates - Please make sure that your Lowrance product is operating on the latest version of software. Many times, software updates are available to correct problems or add additional features.

Tips and Tutorials - Read about general sonar/fish-finding and GPS/navigation technology, as well as general installation instructions and transducer selection guidance.

If you need to speak with a Customer Service agent, please call our Customer Service line at "1300 NAVICO" (1300 628426). Technicians and representatives are available to help you Monday through Friday from 8 a.m. to 5 p.m., except holidays.  Navico Australia is located at Unit 5, 12 Mars Road, Lane Cover, Sydney, NSW 2066.